Can an AI agent make phone calls?

Yes. An agent can make phone calls if it's connected to the necessary systems and the action is allowed by the project's rules. Calls, collected data, confirmations, and handoffs to an operator are designed to be traceable. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. Sources, permissions, and tools available to the AI are separated by role; an assistant shouldn't see or do more than the task requires.