Can an AI agent answer the phone?

Yes. An agent can answer the phone if it's connected to the necessary systems and the action is allowed by the project's rules. Calls, collected data, confirmations, and handoffs to an operator are designed to be traceable. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. The system is also tested on ambiguous cases and missing information, defining when it should stop, ask for confirmation, or hand off to a person.