Can a voice agent update the CRM?

Yes. An agent can update the CRM if it's connected to the necessary systems and the action is allowed by the project's rules. Calls, collected data, confirmations, and handoffs to an operator are designed to be traceable. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. Cloud, dedicated, or on-premises infrastructure is chosen after evaluating data sensitivity, latency, load, costs, and maintenance, without selling a single architecture as best for everyone.