Can a voice agent schedule appointments?

Yes. An agent can schedule appointments if it's connected to the necessary systems and the action is allowed by the project's rules. Calls, collected data, confirmations, and handoffs to an operator are designed to be traceable. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. Where a rule is deterministic, we prefer a traditional workflow; AI is used in the steps that require understanding language, documents, voice, or context.