Can a voice agent qualify a customer?

Yes. An agent can qualify a customer if it's connected to the necessary systems and the action is allowed by the project's rules. Calls, collected data, confirmations, and handoffs to an operator are designed to be traceable. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. For each automation, we define a KPI: time saved, requests handled, errors reduced, appointments, conversions, or another indicator useful for verifying the return.