Can a voice agent recognize when to hand off to a human?

Yes. An agent can recognize when it needs to hand off to a human if it's connected to the necessary systems and the action is allowed by the project's rules. Calls, collected data, confirmations, and handoffs to an operator are designed to be traceable. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. The system is also tested on ambiguous cases and missing information, defining when it should stop, ask for confirmation, or hand off to a person.