Can AI classify documents?

Yes. AI can classify documents when it has the necessary sources and integrations. The feature is scoped with permissions, validation, and logs proportional to the risk, preventing the model from taking unauthorized actions. Classification can assign type, customer, job order, priority, or other labels, with confidence thresholds and human review for uncertain cases. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. The system is also tested on ambiguous cases and missing information, defining when it should stop, ask for confirmation, or hand off to a person.