Can AI answer FAQs around the clock?

Yes. AI can answer FAQs around the clock when it has the necessary sources and integrations. The feature is scoped with permissions, validation, and logs proportional to the risk, preventing the model from taking unauthorized actions. An automated assistant can respond continuously, but it needs to know when it doesn't have a sufficient answer and open a ticket or hand off to an operator. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. Sources, permissions, and tools available to the AI are separated by role; an assistant shouldn't see or do more than the task requires.