Can you build an AI assistant for customer care?

Yes. We can build an AI assistant for customer care. We define sources, allowed actions, permissions, integrations, and fallbacks, so the AI operates within clear, verifiable boundaries. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. Where a rule is deterministic, we prefer a traditional workflow; AI is used in the steps that require understanding language, documents, voice, or context.