Can AI hand off the conversation to a human operator?

Yes. AI can hand off the conversation to a human operator when it has the necessary sources and integrations. The feature is scoped with permissions, validation, and logs proportional to the risk, preventing the model from taking unauthorized actions. For AI systems, we define authorized sources, behavior when information is missing, allowed actions, and cases where a person needs to step in. Where a rule is deterministic, we prefer a traditional workflow; AI is used in the steps that require understanding language, documents, voice, or context.