Artificial intelligence
Which activity is worth starting from, what has to be checked before putting an assistant in front of customers, and when AI is not the answer.
Which task should you start with AI at your company? A priority matrix
Choose a first, useful, and verifiable use without chasing every possibility.
Artificial intelligenceTraditional automation or artificial intelligence: how to choose
Understand when explicit rules are enough and when you need to interpret variable information.
Artificial intelligenceChatbot, help center, or agent: choosing the right path for customers
Decide which requests to handle with content, conversation, or human intervention.
Artificial intelligencePreparing documents for an AI assistant: what to fix first
Create a usable, up-to-date knowledge base that's accessible to the right roles.
Artificial intelligenceWhen a chatbot should stop and hand off to a person
Design support that recognizes its limits, sensitive requests, and unresolved cases.
Artificial intelligenceAI for salespeople: preparing follow-ups and drafts without losing control
Reduce repetitive prep work while keeping checks on information and commitments.
Artificial intelligenceSorting email with AI: classification, assignment, and handling exceptions
Organize incoming messages without automatically handing every decision to the model.
Artificial intelligenceExtracting data from PDFs with AI: how to verify what it reads
Turn variable documents into checkable data before entering it into your systems.
Artificial intelligenceCan an AI assistant update the business management system? How to limit its actions
Design controlled operations for when AI moves from answering to modifying data.
Artificial intelligenceVoice agent for appointments: how to design a useful conversation
Assess a narrow use of AI on the phone for incoming requests.
Artificial intelligenceAI for Technical Support: Finding Procedures Without Inventing Instructions
Help operators retrieve relevant, up-to-date technical information.
Artificial intelligenceBusiness Reports with AI: Keeping Verified Numbers Separate from Generated Commentary
Use AI to explain data without delegating calculations and unchecked conclusions to it.
Artificial intelligenceComparing Vendor Quotes with AI: What It Can Help You Check
Make different documents comparable while still verifying the terms that matter.
Artificial intelligenceProtecting an AI Assistant from Deceptive Instructions in Documents
Understand the risk that external content will try to alter the system's behavior.
Artificial intelligenceHow to Test a Business Chatbot Before Putting It Online
Assess accuracy, limits, and usefulness with a documented set of tests.
Artificial intelligenceAI Pilot Project: How to Define the Goal, the Sample, and the Final Decision
Test a use case before rolling it out across the whole company.
Artificial intelligenceHow Much Does It Cost to Maintain an AI Assistant? The Line Items to Consider
Estimate the ongoing operating cost beyond the initial development.
Artificial intelligenceAI in the Cloud or on Dedicated Infrastructure: How to Weigh the Real Constraints
Compare delivery models based on data requirements, management, and the performance you need.
Artificial intelligenceOff-the-Shelf AI Tool or Integrated Assistant: When You Actually Need to Customize
Decide whether an available product covers your need or requires specific integrations.
Artificial intelligenceMultilingual AI in Support: How to Verify Quality and Consistency
Provide useful answers in multiple languages without mixing up terminology, conditions, and sources.
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